1. Do you accept custom orders?

Yes, feel free to message us on our Instagram @tela.mnl 

2. How long will the order be processed? 

The website receives orders 24/7, but processing of orders will be from Monday - Fridays only. Orders placed on Saturdays, Sundays, and Holidays will be processed on the following business day. 

 3. I live outside the Philippines, can I buy from tela? 

Yes, Orders from outside the Philippines are accepted, shipping rates are subject to change. We will be messaging you the final rate once we receive your shipping address. 

4. What is your delivery timeline? 

The website receives orders 24/7, but processing of orders will be from Monday - Fridays only. Orders placed on Saturdays, Sundays, and Holidays will be processed on the following business day. 

Estimated number of working days:

Metro Manila on hand items: 1-3 day/s

Metro Manila pre-ordered items: 3-7days 

North, South Luzon, Visayas and Mindanao: 7-14 days 

International: 1 month 

Please note that we aim to deliver within the time agreed upon at purchase. However, we do not guarantee that all orders will be delivered within the presented time frame. Since we and our third party partners may follow national, seasonal, and declared holidays; these no-operation days may also affect the processing and shipping of your packages. Please also note that we will not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of the whole delivery process (from the moment the items are picked-up from our warehouse up to the time of delivery to you).

 

5. How can I Return or Exchange my order? 

Within seven (7) days after receipt of item, the customer must send complete details of the purchase such as: the order #, photo of the damaged item, date received, and specify the reason for return/exchange to manilatela@gmail.com subject for assessment.

Item(s) for return or exchange must be under the following conditions: 

a) The item is in its original packaging.

b) The item has NO visible damage, stains, and odor.

c) The item is unworn and/or unused. 

d) Exchange of items may only be allowed for items of equal or greater amount. For items of greater amount, customer must complete remaining balance to process the exchange.

 NOTE: Generally, only damaged items will be entertained for exchange. Specific cases like that of wrong sizes can become an exception, as long as the item(s) to be exchanged are of the same kind or of the same price or higher. All of the said items must be presented together with  its original packaging. Damaged items must be reported within seven (7) days from date of delivery. Delivery fee from and to tela's logistics facility of said items should be shouldered by the buyer. Those reported beyond the date of validity are subject to further assessment and approval of the tela management. For safety concerns, Strictly no return and exchange of masks.

6. Does Tela.mnl allow refunds? 

All orders are confirmed by customer before payment process hence, refunding is generally not practiced. However, refunds may be made under very meritorious cases and subject to the discretion of management. 

Strictly no cash refund for items purchased during sales/shop for a cause. If the item is no longer available, store credit will be given.

7. What is the currency of the prices listed on the website? 

Philippine peso (PHP) is the currency of the prices listed on our website